FAQ
Can I get a refund on my purchase?
A: All transactions performed are strictly non-refundable. If you require further assistance, please contact us at appointment@cvskl.com.
Do I need to create an account to purchase?
A: Yes. In order to purchase any health screening package, you must create an account. You may easily create your account with CVSKL under the “Log In” section at the top bar. The icon is shaped like a person.
*Note that you will be automatically directed to the “Log In” page when you are about to proceed to the payment process on the “Checkout” page. You can log in via Facebook or Gmail to register
I did not receive any emails from the website, what should I do?
A: Kindly ensure to check your inbox in your email. Most commonly the email might be transferred to the “Junk” or “Spam” folder/section in your email.
It is also recommended to make sure that you have entered the correct email address to avoid future misunderstandings. If the issue persists, please do not hesitate to contact us at appointment@cvskl.com
How do I check and make changes to my account?
A: By clicking on the “My Account” option in the top bar of the page, you may access and change your account information.
Why has my credit/debit card been declined?
A: Please try to ensure that your debit/credit card is activated and authorised for online payment. You may try to contact your preferred bank for any information regarding this issue.
If this issue continues to persist, please do not hesitate to contact us.
What are the payment methods available to perform transaction?
A: There are several payment methods that are available in order to perform transactions on our website. Below is a list of payment methods that are available:
- Debit Card (Visa and Mastercard only)
- Credit Card (Visa and Mastercard only)
- Online Banking (FPX)
- E-Wallet
- QR Pay
What documents are required to bring on my appointment day?
A: On your appointment day, the following documents are required:
- NRIC/Passport
- Soft Copy of your purchase online or Transaction number (Eg: 1596153313).
When would I know the confirmation on my appointment?
A: After you select your preferred date of appointment and purchase your desired health screening package via our online booking system, you will receive a confirmation email from appointment@cvskl.com.
Our team will contact you within three (3) working days to confirm your booking date and slot based on availability.
Do I need to fast prior to my health screening?
A: Please fast for at least 6 hours before health screening tests. Plain water is allowed.
Can I request for add-on test to be done during my health screening?
A: We recommend patients consult our specialist during the health screening before purchasing an add-on test. This is to guarantee that any tests performed are appropriate for your health needs.
Can I change my appointment booking date 2 day prior to my confirmed appointment date?
A: No, all appointments are subject to availability. Please make sure you are available on your agreed booking date to prevent getting rescheduled to an inconvenient date.
The health screening package I want is unavailable online. Where can I purchase the health screening package?
A: Please contact us at +603 2276 7002 or email us at appointment@cvskl.com to place your booking. Our customer service team will gladly guide you through the process.
