Admission & Discharge

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    Admission Process

    Process Flow

    1. You will be notified of your admission date. 

    2. Please bring all relevant documents on the day of admission. See the list of documents below.

    3. You will be briefed on the terms and conditions of your stay.

    4. Beds will be allocated based on availability.

    5. You are required to pay a deposit at the admission counter.

    6. Once your bed is ready, the concierge will guide you to your room.

    Documents Required

    1. Admission form, if applicable (not required for emergency admissions).

    2. Patient’s identity card or passport.

    3. Identity card or passport of the guarantor/next of kin.

    4. Supporting documents, if applicable (e.g., Guarantee Letter (GL) or referral letter).

    5. Medical card.

    Deposit

    Insurance Patients
    RM 1,000 or as per policy deductible.

    Self-Pay Patient
    HDU/ICU Admission: RM20,000
    Procedure: As per the estimated cost quoted for the planned procedure

    Payment Modes

    Deposits can be paid via cash, debit card, credit card, or online transfer.
    Personal cheques are not accepted.

    Rooms

    Room allocation is subject to the availability of room types during admission. For a request of room change for corporate/insurance patients, please inform the admission team.

    Insurance/Company Guarantee Letter (GL)

    Approval of the initial Guarantee Letter (GL) typically takes approximately 3 hours.
    The actual processing time may vary depending on the complexity of the insurance coverage assessment.

    Discharge Process

    Process Flow

    1. Our doctors will inform you when you are fit for discharge.

    2. The doctor and ward staff will prepare the necessary discharge documents. 

    3. Your discharge will be recorded in the hospital system. 

    4. Relevant documents will be forwarded to the Business Office department. 

    5. Pharmacy and other departments will prepare your take-home medication and final charges. 

    6. Business Office will finalise the hospital bill once all medications and charges have been recorded. 

    Charges for Late Discharge

    The standard discharge time is between 10:00 AM and 12:00 PM.

    • Discharge between 12:00 PM and 4:00 PM: A half-day room charge applies.
    • Discharge after 4:00 PM: An additional full day’s room rate will be charged
    Discharge Processing Time

    Please allow 1 to 2 hours after the doctor confirms discharge for the necessary processing by the Nursing, Pharmacy, and Business Office departments. 

    Billing

    Self-Pay Patients

    Full payment of the final bill is required upon discharge.

    Corporate Patients

    A guarantee letter from the company is required. The patient is responsible for settling any excess or uncovered charges stated in the letter.

    Insurance Patients

    Scenario 1: Pending Final Guarantee Letter

    • The patient may be discharged with an initial GL and payment of a deposit to the hospital. The deposit amount will be determined based on the estimated bill amount and policy deductible.

    Scenario 2: Final Guarantee Letter Received

    • The patient is required to settle any uncovered charges stated in the final GL.
    Refund of Deposit
    • The patient or guarantor must sign a Letter of Authorisation during discharge to allow the refund to be processed to the patient’s bank account or credit card.
    • For refunds made by cash or credit card over the counter, the payer of the deposit must be present with the original receipt and the credit card used for the payment
    • For insurance cases, the balance of the deposit is refundable only upon receipt of the final guarantee letter, which will determine the uncovered charges, if any.
    • All refunds will be expedited in the same mode (i.e., the same credit card) that was used to pay the deposit.